VISIT OUR STORE

 

15133 Ventura Blvd.

Sherman Oaks,

CA91403

phone: 818-501-1234

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© 2018 35M Pro

FAQ

Disclaimer: Limit of Liability

Submitting any tangible or electronic media, image, data, file, card, disc, device, film, print, slide or negative for any purpose, such as processing, printing, duplication, alteration, enlargement, storage, transmission, or other handling, constitutes an AGREEMENT that any loss or damage to it by our company, subsidiary or agents, even though by our negligence or other fault, will only entitle you to replacement with an equivalent quantity/size, of unexposed photographic film or electronic media, and processing of the replacement media. Except for such replacement, our acceptance of the media, image, data, file, card, disc, device, film, print, slide or negative is without other liability, and recovery for any incidental or consequential damage is excluded. No express or implied warranty is provided.

 

Order and Payment Policy

 

  • Do you have a minimum charge for orders?

 

Being a small business, we do have a minimum charge policy: $3 for the printing of a single picture, and a charge of our regular rate ($0.59) for each subsequent picture.

 

  • Do you require any deposits on orders?

 

We do not require a deposit on most orders, however, payment on orders up to $20 must be paid upfront.

 

  • How about refunds or discounts on any work I submit?

 

Developing services are charged at full price, regardless of whether the film provided is faulty, incomplete, or blank. We offer a credit-based refund for any service you are not fully satisfied with, or decide to cancel. Refunds are handled on a case-by-case basis, taking your individual interest into consideration first and foremost.

 

  • What exactly is your rush charge, and how does it work?

 

We offer rush service, which cuts our average time frame on any service, 2 to 3 hours, down to an hour or less, at an added rush charge of 100%. Rush services may not always be available; please make sure to inquire with us if you are interested.

 

  • How and when do you dispose of any work I might forget about?

 

Our policy is to dispose of any uncollected orders after 30 days. Any clients with outstanding, uncollected orders will be contacted via email and phone as a reminder prior to the 30 day mark. Our grace period for any clients interested in collecting their work is an additional 15 days, after which we offer extended storage services for up to a subsequent 45 days, for an added charge of $5.

Film Development

 

  • I already asked for my film to be developed. Is there any way for me to expand my order?

 

We dol not require a surcharge on the expansion of processed orders, any subsequent service following the development of uncut rolls will be at standard pricing.

 

  • What equipment do you use to develop my film?

 

We use equipment that sets the gold standard in our industry; with our Noritsu S-4 scanners and RA-4 printing, the quality of your work will be impeccable.

Canvas & Framing

 

  • I want to get a photo framed, but I’m not sure where to begin. How do you process canvassing orders?

 

Any canvas or framing orders will be directed to our on-hand experts to guide you through the process, and help you decide what look works best for your piece.

 

  • What about dry mounting? How is it different, and is it any better?

 

Dry mounting is a simple, sustainable, and stylish way to show off your work of choice. We handle any framing and mounting orders on a case-by-case basis, ensuring that you end up with the best fit possible.

 

Printing

 

  • What’s your minimum charge for printing a picture?

 

Our normal grade, RA-4 printing comes with a minimum charge of $3 (see above). Premium printing comes with a minimum charge of $5.

 

  • Do you have a quality guarantee on any work I submit?

 

While there is no minimum resolution or size requirement for printing, we cannot guarantee the quality of any product without your consultation with one of our associates.

Portrait Photography

 

  • I want to get my portrait photo taken. How can I reserve a spot with you?

 

It’s simple, call or email us! We require a 10-15% placeholder charge dependent on the size of your order, which will cover the first hour of shooting. We request that you provide available contact information at the time of your order.

 

  • Is there anything I need to do after making my reservation?

 

We will contact you prior to your shoot through the means most convenient for you, whether it be via phone, text, or email.

 

  • What if I can’t make it, how can I cancel with you?

 

We offer a refund of your deposit up for cancellations up to 24 hours before your shoot.

 

  • What if I need a group photo? Do you charge any differently?

 

While we handle groups on a case-by-case basis, our baseline charge for any group is $100 per person for the photoshoot. Any additional services will be rendered at standard pricing.

Passport Photography

 

  • What standards do you follow when making passport photos?

 

Any passport photos will be provided based on the standard of the United States Department of State (2x2 inches in print, c. 300 PPI for digital copies), unless otherwise specified in your order.

 

Restoration

 

  • What is your restoration service? How do you charge for any pictures I need restored?

 

Our restoration service seeks to provide you with a new and improved version of any photograph you may hold dear, while staying true to the original in every way possible. Restorations are preceded by a consultation with our on-site expert, who will provide you with an estimate. Restoration is charged at $80 dollars per hour, in fifteen minute increments. No two restorations will be alike, therefore any and all photos will be handled separately to ensure the best possible quality.